Javeria Asad
Javeria Asad is the Media Manager & Head of Documentation.
She is a graduate from Peshawer University. She is especially helpful in reaching out to the women in the society and guiding them through the basic concepts of investment in the Capital and Financial Market.
Lodge a Complaint
Complaints & assistance
Choose where to raise your concern. Include the relevant facts and keep a copy of your correspondence.
Contact GAAINS
For concerns about services received from GAAINS, write to our published general contact address.
Email GAAINSinfo@gaains.com
Contact MUFAP
For complaints within MUFAP’s remit concerning a Regulated Person or Registered Service Provider, use MUFAP’s complaint channels. MUFAP assesses whether a complaint falls within its scope.
Email MUFAPcomplaints@mufap.com.pk
Visit MUFAP and select “Complaint Portal” (new tab)You may use MUFAP’s channels directly; this widget does not require you to contact GAAINS first.
- Give your full name and contact details.
- Identify the company or service provider and relevant investment or service.
- Explain what happened, key dates and the outcome you seek.
- Attach relevant supporting documents in your email and include any earlier complaint correspondence or decision.
Do not share passwords, PINs or one-time codes. Redact unrelated sensitive information.
Download the official MUFAP complaint-handling procedure PDF for the complete details.
MUFAP procedure & time limits
This summary follows the supplied MUFAP complaint-handling procedure. It describes MUFAP’s process, not a GAAINS service guarantee.
- Following initial assessment and acceptance, MUFAP acknowledges the complaint with a ticket number.
- The response period set for the concerned provider is no more than 5 working days. Additional information requests may affect the process.
- The process runs from acceptance to resolution within 30 working days, subject to exceptions for missing information, regulatory action, or related proceedings before a regulator, law-enforcement agency or court.
- An appeal against the CRO’s decision may be made to the Regulatory Affairs Committee within 15 working days of receipt of the order. A late appeal may be entertained on an application showing sufficient cause.
- The appeal memorandum is sent by registered post or recognised courier to the Registrar of RAC, supported by a duly verified affidavit. Receipt by the Registrar determines the date of receipt.
For a complaint by post: MUFAP, 207–209, 2nd Floor, Kassam Court, Block 5, Clifton, Karachi.
Identifiable complainant details are required for an individual MUFAP complaint. Anonymous information may be considered for systemic concerns without action on the individual complaint. Retain your evidence, correspondence, ticket number and decision. Applicable regulations prevail over this summary.
Email links open your email application. You must send the email yourself. This website widget does not submit, store or track complaints and does not issue a ticket. If no email app opens, copy the relevant address into your email service.
Select “Lodge a Complaint” again to close this panel.