Mr. Imran Iqbal
Mr. Imran Iqbal is voluntarily serving as the Business Mentor of GAAINS Private Limited since its inception. His main role is to help and guide the company achieve its primary goal of promoting savings through securities investment in Pakistan. His job description includes providing guidance on compliance with ethical and regulatory requirements laid down by the Securities and Exchange Commission of Pakistan, and to motivate company workers to improve their performance through continuous professional learning and research. Mr. Imran Iqbal, in the past, has served as Acting Auditor- General of Pakistan (BPS – 22). He is a law graduate from the University of Punjab. He is also a Fellow member of Pakistan Institute of Public Finance and Canadian Comprehensive Auditing Foundation.
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Complaints & assistance
Choose where to raise your concern. Include the relevant facts and keep a copy of your correspondence.
Contact GAAINS
For concerns about services received from GAAINS, write to our published general contact address.
Email GAAINSinfo@gaains.com
Contact MUFAP
For complaints within MUFAP’s remit concerning a Regulated Person or Registered Service Provider, use MUFAP’s complaint channels. MUFAP assesses whether a complaint falls within its scope.
Email MUFAPcomplaints@mufap.com.pk
Visit MUFAP and select “Complaint Portal” (new tab)You may use MUFAP’s channels directly; this widget does not require you to contact GAAINS first.
- Give your full name and contact details.
- Identify the company or service provider and relevant investment or service.
- Explain what happened, key dates and the outcome you seek.
- Attach relevant supporting documents in your email and include any earlier complaint correspondence or decision.
Do not share passwords, PINs or one-time codes. Redact unrelated sensitive information.
Download the official MUFAP complaint-handling procedure PDF for the complete details.
MUFAP procedure & time limits
This summary follows the supplied MUFAP complaint-handling procedure. It describes MUFAP’s process, not a GAAINS service guarantee.
- Following initial assessment and acceptance, MUFAP acknowledges the complaint with a ticket number.
- The response period set for the concerned provider is no more than 5 working days. Additional information requests may affect the process.
- The process runs from acceptance to resolution within 30 working days, subject to exceptions for missing information, regulatory action, or related proceedings before a regulator, law-enforcement agency or court.
- An appeal against the CRO’s decision may be made to the Regulatory Affairs Committee within 15 working days of receipt of the order. A late appeal may be entertained on an application showing sufficient cause.
- The appeal memorandum is sent by registered post or recognised courier to the Registrar of RAC, supported by a duly verified affidavit. Receipt by the Registrar determines the date of receipt.
For a complaint by post: MUFAP, 207–209, 2nd Floor, Kassam Court, Block 5, Clifton, Karachi.
Identifiable complainant details are required for an individual MUFAP complaint. Anonymous information may be considered for systemic concerns without action on the individual complaint. Retain your evidence, correspondence, ticket number and decision. Applicable regulations prevail over this summary.
Email links open your email application. You must send the email yourself. This website widget does not submit, store or track complaints and does not issue a ticket. If no email app opens, copy the relevant address into your email service.
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